info@siuc.edu.my | +603.5878.9978(CAMPUS – USJ21) | +603.5878.9979(CAMPUS – PUCHONG)
(DKU055(B))
info@siuc.edu.my | +603.5878.9978(CAMPUS – USJ21) | +603.5878.9979(CAMPUS – PUCHONG)
(DKU055(B))

HELPDESK

Welcome to the Helpdesk Page

This page is provided to help students obtain information related to their student email accounts, first-time login procedures, as well as the use of Microsoft Outlook and Microsoft Authenticator.

If you are experiencing issues such as:

  • Unable to log in to your email
  • Forgot password
  • First time using your student account
  • Authentication problems (Authenticator)

Please refer to the questions and guides below before contacting the Helpdesk.

How to setup for new user
(Using Laptop )

How to setup for new user
(Using Mobile )

Guid New User Microsoft Authenticator

Click This Link : Here

Guide How to Setup User Microsoft Authenticator (Use Mobile Phone)

Click This Link : Here

Follow these steps to use SMS code verification if the authenticator app is not working.

Click this link : Here

Follow these steps to use Enter code verification

Click this link : Here

Guid – How to login Cms using mobile

Click this link : Here

Q&A

What is Microsoft Authenticator?

A security app for two-factor authentication (2FA) to protect your account.

If Microsoft Authenticator was installed on the old phone:

  • Use an alternative verification method (SMS, email, or security key)
  • Contact your IT Admin / Helpdesk to reset MFA
  • After reset, install Microsoft Authenticator on your new phone and re‑register your account

Microsoft Authenticator does not automatically transfer to a new device.

Steps to avoid issues:

  • Contact the Helpdesk to reset the Authenticator
  • Re-register on the new device

Try the following steps:

  1. Open your device and Click Microsoft Authenticator
  2. Click your email
  3. This is code you need to copy and paste (This code is valid for 30 seconds, after which a new code will be generated.)
  4. Click Verify
Step 1
Step 2
Step 3 & 4

1- Please check the update.
2- If the issue persists, please uninstall the app and reinstall it. After that, kindly inform the Helpdesk via email to reset the Microsoft Authenticator, and then register it again on your mobile phone.

1- You can see Spectrum Holdings (M) Sdn. Bhd.

2- You can see one-time Password code

 

Contact the Helpdesk

If the problem persists, please contact us:

📧 Email: helpdesk@siuc.edu.my
🕘 Operating Hours:
Monday – Friday | 8:30 AM – 5:30 PM

Please include:

  • Full name
  • Matric number
  • Screenshot of the issue (if available)

If you have any issue please email helpdesk at : helpdesk@siuc.edu.my

Working Hour : Monday – Friday

Time : 8.30am – 5.30pm