Diploma in Hotel Management

Diploma In Hotel Management
(N/811/4/0392)(19/09/2024)(MQA/FA11323)

Overview

Do you dream of a dynamic career in the exciting world of hospitality, with the potential to travel the world and experience diverse cultures? Our Diploma in Hotel Management equips you with the essential skills and knowledge to thrive in this rewarding and internationally recognized industry.

  This internationally recognized Diploma opens doors to a world of possibilities:

  • Industry-Focused Curriculum: Master the essentials of hotel operations, from front office management to food and beverage service.
  • Practical Learning: Gain hands-on experience through simulations, guest interaction exercises, and potential industry internships.
  • Develop In-Demand Skills: Refine your communication, customer service, problem-solving, and teamwork abilities – critical for hospitality success.

  The hospitality industry is a global one, with skilled professionals in high demand across the globe. This Diploma program equips you with transferable skills and a recognized qualification, allowing you to explore the world while building a fulfilling career.

Upon completion of the programme students should be able to demonstrate:
  • Fundamental principles of management and its co-relationship within the business environment
  • Management techniques for the purpose of planning, decision-making, performance evaluation and control, within different business settings
  • Knowledge in business, human resources management, consumer behavior and management technique
  • An ability to present ideas clearly, logically and persuasively on both oral and written communication.
  • An ability to solve problems through the identification of key issues, synthesis of information and analytical tools, and the presentation and critical evaluation of a range of options.
  • Understanding on the importance of knowledge through lifelong learning, entrepreneurial skills, motivation, working in teams, managing people, communication, leadership and managerial skills.

A pass in SPM with at least credit in any 3 subjects, or any equivalent qualification

OR

A pass in Sijil Tinggi Persekolahan Malaysia (STPM), with a minimum of Grade C (GP 2.0) in any subject, or any equivalent qualification

OR

A pass in Sijil Tinggi Agama Malaysia (STAM) with a minimum grade of Maqbul

OR

A pass in SKM Level 3 in a related field, and a pass in SPM with a minimum of 1 credit in any subject

OR

Any qualifications equivalent to Certificate (Level 3, Malaysian Qualifications Framework, MQF)

Semesters Programme Structure
Semester 1

English Proficiency

Computer Applications

Principles of Management

Introduction to Hospitality

Bahasa Kebangsaan/Public Speaking

Semester 2

Principles of Marketing

Customer Service

Front Office Management

Human Resource Management

Housekeeping Management

Semester 3

Food Production

Food and Beverage Service

Semester 4

Pendidikan Islam/ Pendikan Moral

Procurement for the Hospitality Industry

English for Hospitality

Food and Beverage Cost Control

Personality Development / Critical Thinking

Semester 5

Hotel and Restaurant Accounting

Food and Beverage Management

Introduction to Innkeeper’s Law

Hygiene and Safety

Pengajian Malaysia

Semester 6

Business Ethics

Introduction to Event Management

Supervision in Hospitality Management

Khidmat Masyarakat

Semester 7

Industrial Placement

Total Credit Hours 90. Programme Duration 2 1/2 years.

This diploma unlocks doors to a dynamic range of positions within the exciting world of hospitality. Here’s are some of the possibilities:

  • Front Office Operations: Guest Service Associate, Front Office Supervisor, Reservation Agent, Concierge.
  • Food & Beverage Service: Restaurant Server, Bartender, Catering Staff, Event Coordinator.
  • Accommodation Services: Housekeeping Supervisor, Room Attendant, Laundry Attendant.
  • Hotel Management: Assistant Hotel Manager, Rooms Division Manager, Event Management Supervisor, Sales & Marketing Coordinator.
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Students that need assistance to find jobs can register for Spectrum Job Placement Programme through Spectrum Alumni at alumni@siuc.edu.my